Help, I stopped receiving text messages on my phone.

Your cellphone provider can temporarily block or delay SMS messages. Sometimes this is due to other network congestion or plan overages. We advise that you:
  • Verify your profile settings are set to send SMS messages
  • Check to make sure the mobile number is correct in your profile
  • Inspect your device for Do Not Disturb settings

Please Note changing your notification preferences will not affect appointments that are already in progress.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

We’re ready to help via call, email or