Email Troubleshooting

Some emails can be incorrectly assigned to a spam or junk mail folder. In order to prevent this, ShowingTime is providing steps to filter and/or assign emails to keep them in your inbox.

Some mail providers are not represented here, and ShowingTime may not be able to assist you with them.
You may need to create more than one filter to allow email from ShowingTime.


Gmail


Step 1


Log in to Gmail

Step 2


Click the gear


Step 3


Select Settings

Step 4


Click on the Filters and Blocked Addresses tab at the top



Step 5


Make sure that emails from the addresses below are not listed under blocked addresses.
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net

Step 6


Click the Create a New Filter link

Step 7


In the from field enter 'ShowingTime' for the name and enter callcenter@showingtime.com in the email address field. Then click Create filter with this search.

Step 8


On the next screen that comes up check the box "Never send it to Spam" and then click Create filter.



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AOL


Step 1


Log in to your AOL web mail account at https://mail.aol.com

Step 2


Click Contacts on the left then click the Add contact button at the top.



Step 3


Enter Showing and Time for the First and Last Name. Add the email address callcenter@showingtime.com to the email address field.
Additional Emails from ShowingTime will be from one of the addresses below
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net




Step 4


Click the Add Contact button

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Hotmail


Step 1


Log in to the Hotmail/Outlook.com account

Step 2


Click on the gear icon in the upper right corner and then click options



Step 3


Under the Junk Mail section on the left side click on Blocked Senders

Step 4


Check to see if callcenter.showingtime.com is in this section, if so remove it

Step 5


Click on Safe Senders



Step 6


Make sure that emails from ShowingTime are not being blocked
Emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net




Click Save at the top

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Yahoo


Step 1


Log in to your Yahoo Mail account.

Step 2


Click the gear in the upper right corner and then go to settings



Step 3


Click the Filters tab on the left then click the Add button to add a new Filter

Step 4


Name the filter 'ShowingTime' and enter callcenter@showingtime.com.

Step 5


Click Save



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Comcast


Step 1


Login to Comcast Web Mail. In the upper right corner, select the gear icon then go to Setup.



Step 2


Click Filter Rules on the left then add new rule on the right



Step 3


Name the rule and click the Add Condition link. Select Sender/From



Step 4


Enter callcenter@showingtime.com into the "contains" field. Click the Add Action Link and select Move to Folder.
FYI - Additional emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net




Step 5


Make sure that the Inbox is selected as the folder to move to. Click Save in the bottom right corner.



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HostGator


HostGator is a domain hosting company. You will have to log into your HostGator web mail account to check the settings.
https://support.hostgator.com/articles/how-to-access-your-email-through-cpanel

Step 1


Log in to your HostGator webmail account

Step 2


Click the SpamAssassin icon

Step 3


Click the Configure SpamAssassin button at the bottom of the page

Step 4


Add our email address (callcenter@showingtime.com) to one of the whitelist_from fields
FYI Additional emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net

Step 5


Click the Save Button

How to setup SpamAssassin: https://support.hostgator.com/articles/specialized-help/email/email-management/how-to-use-spam-assassin

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Network Solutions


Network solutions is a domain hosting company. You will have to log into your Network solutions web mail account to check the settings. Please see the link below. Follow the steps to add callcenter@showingtime.com as a safe sender.

Step 1


http://www.networksolutions.com/support/report-spam-manage-blacklist-whitelist-in-webmail/

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GoDaddy


GoDaddy is a domain hosting company. You will have to log into your GoDaddy web mail account to check the settings.

Step 1


Log in to your GoDaddy Webmail Workspace

Step 2


Click on the Settings Tab at the top then click Spam Settings



Step 3


Click on the Block list tab and see if there are any ShowingTime or Showing Suite email addresses, if there are, check the box to the left of them and click the Delete button.

Step 4


Click on the Allowed List tab and then click Add New



Step 5


Make sure that emails from callcenter@showingtime.com are not blocked
FYI - Additional emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net

Step 6


Click OK and go back to the inbox

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General FAQ's

  1. Who is ShowingTime?
  2. How can I find out more information about your company?
  3. Where is my property?
  4. Does ShowingTime have a support team?
  5. As a seller, what do I need to do?
  6. Why is more than one Realtor in my home at a time?
  7. What if I have more than one home for sale?
  8. Can I share these appointments with a family member?
  9. Can I register for service with a cell phone number?
  10. Can I communicate with my agent through the app?
  11. When I select the button to download the app it's not taking me anywhere. What do I do now?
  12. I'm being asked which app I want to manage the link with. Which do I choose?
  13. Can I login/sign-in/authenticate into more than one device?
  14. What phones are able to support the ShowingTime mobile app?
  15. Can I use the app on an iPad or Android Tablet?
  16. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?
  17. What are the differences between the mobile app and the mobile website?
  18. Does it cost anything to use My Home and what are the benefits to using it?
  19. Can you explain why you need certain permissions?
  20. How do I log out of the app?
  21. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?
  22. How can I contact my agent?
  23. How do I login?
  24. Can I use this app on my computer?
  25. How do I see my listing's history?
  26. What if I need to prevent showings for an hour?
  27. Email Troubleshooting
  28. Help: I can't access ShowingTime!
  29. How can I remedy issues with the Mozilla Firefox Web browser?
  30. How can I remedy issues with Internet Explorer?
  31. How can I remedy issues with the Safari Web browser?
  32. How can I remedy issues with the Google Chrome Web browser?
  33. When a showing is requested, does the agent see my information?
  34. Agent Question: How can I enable my Sellers for My Home by ShowingTime?
  35. How come the status of my listing is different than the Multiple Listing Service?
  36. What if I am selling one home and buying another?
  37. Does My Home work on tablets?
  38. How can I change my email address?
  39. How come I don't receive text (SMS) messages after 10 pm?
  40. What if i see my old listing?
  41. I see an appointment that is marked declined, but I didn't decline it, what is going on?
  42. What if I forgot my username?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or