How can I remedy issues with Internet Explorer?


Your browser may have different settings and configurations. It is a best practice to have the latest version of the browser installed.

The Internet Explorer browser is unique to Windows devices. Please keep in mind that removing cookies and clearing the cache, will mean that you have to log in again to sites.

Please Note: ShowingTime is not responsible for errors or conditions caused by following this guide.

Step 1


Check the Date, Time, and Time Zone that your computer is set to. Make sure they match the correct Date, Time and Time Zone as your listing.

To do this: Windows 10: Right click on the time in the bottom right corner and click Adjust Date and Time. Make sure the Date, Time, and Time zone are correct if they are not, click the Change button.


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Step 2


Click the Gear Icon in the upper right corner then click Internet Options.


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Step 3


Click the General Tab at the top then click the Delete button under Browsing history.


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Step 4


Click on the Security Tab at the top then click Reset all zones to default level.


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Step 5


Click on the Privacy Tab then click the Sites Button under Settings.


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Step 6


In the field Address of website: enter “showingdesk.com” and click the Allow button then enter showingtime.com and click the allow button. Click OK.


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Step 7


Under the Privacy Tab Click the Advanced button.


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Step 8


Make Sure First-party Cookies and Third-party Cookies are both set to Accept. Make sure Always allow session cookies is checked. Then click OK.


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Step 9


Click OK.


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Step 10


Click the Gear Icon in the upper right corner then click Manage add-ons.


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Step 11


Disable all Toolbars and Extensions by selecting each extension and clicking Disable button.


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Step 12


Completely Close out of Internet Explorer and restart.


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General FAQ's

  1. Who is ShowingTime?
  2. How can I find out more information about your company?
  3. Where is my property?
  4. Does ShowingTime have a support team?
  5. As a seller, what do I need to do?
  6. Why is more than one Realtor in my home at a time?
  7. What if I have more than one home for sale?
  8. Can I share these appointments with a family member?
  9. Can I register for service with a cell phone number?
  10. Can I communicate with my agent through the app?
  11. When I select the button to download the app it's not taking me anywhere. What do I do now?
  12. I'm being asked which app I want to manage the link with. Which do I choose?
  13. Can I login/sign-in/authenticate into more than one device?
  14. What phones are able to support the ShowingTime mobile app?
  15. Can I use the app on an iPad or Android Tablet?
  16. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?
  17. What are the differences between the mobile app and the mobile website?
  18. Does it cost anything to use My Home and what are the benefits to using it?
  19. Can you explain why you need certain permissions?
  20. How do I log out of the app?
  21. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?
  22. How can I contact my agent?
  23. How do I login?
  24. Can I use this app on my computer?
  25. How do I see my listing's history?
  26. What if I need to prevent showings for an hour?
  27. Email Troubleshooting
  28. Help: I can't access ShowingTime!
  29. How can I remedy issues with the Mozilla Firefox Web browser?
  30. How can I remedy issues with Internet Explorer?
  31. How can I remedy issues with the Safari Web browser?
  32. How can I remedy issues with the Google Chrome Web browser?
  33. When a showing is requested, does the agent see my information?
  34. Agent Question: How can I enable my Sellers for My Home by ShowingTime?
  35. How come the status of my listing is different than the Multiple Listing Service?
  36. What if I am selling one home and buying another?
  37. Does My Home work on tablets?
  38. How can I change my email address?
  39. How come I don't receive text (SMS) messages after 10 pm?
  40. What if i see my old listing?
  41. I see an appointment that is marked declined, but I didn't decline it, what is going on?
  42. What if I forgot my username?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or