How can I remedy issues with the Safari Web browser?

Your browser may have different settings and configurations. It is a best practice to have the latest version of the browser installed.

The Safari browser is unique to IOS and Mac devices. Please keep in mind that removing cookies and clearing the cache, will mean that you have to log in again to sites.

Please Note: ShowingTime is not responsible for errors or conditions caused by following this guide.

Step 1

Check the Date, Time, and Time Zone of the computer or device. Make sure they match the correct Date, Time, and Time Zone as your listing. To do this:

On your Mac: Left click on the Time in the upper right corner and select Open Date and Time Preferences. Make sure the Date, Time, and Time zone are correct, if they are not, click the Lock/Unlock icon in the bottom left corner (if applicable). You will need to enter your computer password to change take and time settings.

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Step 2

Click on “Safari” in the upper left-hand corner of your screen then click on Preferences.

Step 3

Click on the Security tab and un-check the box next to Block Pop Up Windows.

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Step 4

Select the Privacy Tab next.
  • Un-check the box next to Prevent cross-site tracking.
  • Select Manage Data

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Step 5

On the page that comes up, click on Remove All, (note: it might take a while for this page to load depending on the amount of data stored on your computer)

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Step 6

When the dialog pops up click Remove Now, then click done when it is completed.

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Step 7

Click on the Extensions Tab and un-check any and all extensions you have running.

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Step 8

Completely close out of Safari and restart.


  1. Who is ShowingTime?
  2. How can I find out more information about your company?
  3. How come my listing is not showing up when I log in?
  4. Does ShowingTime have a support team?
  5. As a seller, what do I need to do?
  6. Why can't I change some settings?
  7. Why is more than one Realtor in my home at a time?
  8. What if I have more than one listing for sale?
  9. Can I share these appointments with a family member?
  10. Can I register for service with a cell phone number?
  11. Can I communicate with my agent through the app?
  12. When I select the button to download the app it's not taking me anywhere. What do I do now?
  13. I'm being asked which app I want to manage the link with. Which do I choose?
  14. Can I login/sign-in/authenticate into more than one device?
  15. What phones are able to support the My Home mobile app?
  16. Can I use the app on an iPad or Android Tablet?
  17. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?
  18. What are the differences between the mobile app and the mobile website?
  19. Does it cost anything to use My Home and what are the benefits to using it?
  20. Can you explain why you need certain permissions?
  21. How do I log out of the app?
  22. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?
  23. How can I contact my agent?
  24. How do I login?
  25. Can I use this app on my computer?
  26. How do I see my listing's history?
  27. What if I need to prevent showings for an hour?
  28. Email Troubleshooting
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  34. When a showing is requested, does the agent see my information?
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  38. Does My Home work on tablets?
  39. How can I change my email address?
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  43. What if I forget my username?
  44. Can I communicate with the buyer's agent?
  45. Can I cancel/delete my account?
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  47. Can I schedule my own Showings?
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  49. Why do I see Price Change entries in the activity list?
  50. What are the Showable hours?
  51. Can I link appointments to my calendar?
  52. Where can I see my appointments?
  53. What if I would like to have a phone call when a showing is planned?
  54. Can I offer multiple times that are available for showings when rescheduling?
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  56. How did the showing go?
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  58. Do I need to purchase anything to use My Home?
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  60. Can you add my listing to my account?
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  64. Should I update to the latest version of the app?
  65. Why do I get a phone call about showings around 8 am?
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