Agent Question: How can I enable my Sellers for My Home by ShowingTime?

Gaining access to ShowingTime via My Home by ShowingTime, will equip your sellers to streamline the showing appointment scheduling and showing feedback process to improve efficiency.
  • Enable sellers to download the app to confirm showings and view feedback
  • Manage their profile, settings, and preferences
  • Review appointments and share them with family members
  • ...and more

An owner or occupant can download the My Home by ShowingTime app from their devices app store, or access the desktop version at As the Listing Agent, you will need to perform a few steps to get them started:

Step 1:

Add the owner or occupant to your listing via the listing worksheet.
Be sure to enable them for some type of confirmation or notification method (Email, SMS, or Push).
You can add one or all of the owners/occupants. You can set each contact to different abilities. For instance, one owner could have the ability to confirm or deny the appointment requests while the others only are informed of confirmed showings.

Step 2:

Add an email address for the owner. This will "link" the listing to their account.

Listing Agent Accompanied Showings may not be available in your market.

Step 3:

The newly added contact will receive an email inviting them to create an account or login.

Click image for full size.

They can then create a username and password. This information is unique to each seller and can be used to log into the app if they log out.

Step 4: They will enter their username and password to login.

Step 5: They should verify and update their notification preferences.

Step 6: They should review their activity and feedback.

General FAQ's

  1. Who is ShowingTime?
  2. How can I find out more information about your company?
  3. Where is my property?
  4. Does ShowingTime have a support team?
  5. As a seller, what do I need to do?
  6. Why is more than one Realtor in my home at a time?
  7. What if I have more than one home for sale?
  8. Can I share these appointments with a family member?
  9. Can I register for service with a cell phone number?
  10. Can I communicate with my agent through the app?
  11. When I select the button to download the app it's not taking me anywhere. What do I do now?
  12. I'm being asked which app I want to manage the link with. Which do I choose?
  13. Can I login/sign-in/authenticate into more than one device?
  14. What phones are able to support the ShowingTime mobile app?
  15. Can I use the app on an iPad or Android Tablet?
  16. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?
  17. What are the differences between the mobile app and the mobile website?
  18. Does it cost anything to use My Home and what are the benefits to using it?
  19. Can you explain why you need certain permissions?
  20. How do I log out of the app?
  21. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?
  22. How can I contact my agent?
  23. How do I login?
  24. Can I use this app on my computer?
  25. How do I see my listing's history?
  26. What if I need to prevent showings for an hour?
  27. Email Troubleshooting
  28. Help: I can't access ShowingTime!
  29. How can I remedy issues with the Mozilla Firefox Web browser?
  30. How can I remedy issues with Internet Explorer?
  31. How can I remedy issues with the Safari Web browser?
  32. How can I remedy issues with the Google Chrome Web browser?
  33. When a showing is requested, does the agent see my information?
  34. Agent Question: How can I enable my Sellers for My Home by ShowingTime?
  35. How come the status of my listing is different than the Multiple Listing Service?
  36. What if I am selling one home and buying another?
  37. Does My Home work on tablets?
  38. How can I change my email address?
  39. How come I don't receive text (SMS) messages after 10 pm?
  40. What if i see my old listing?
  41. I see an appointment that is marked declined, but I didn't decline it, what is going on?
  42. What if I forgot my username?
  43. Can I communicate with the requesting agents?
  44. Can I cancel/delete my account?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

We’re ready to help via call, email or