Can I cancel an appointment?

You can cancel the showing if the time does not work or if something comes up.

Step 1

Open My Home and access your listing.

Step 2

Locate the appointment that you need to Cancel or Decline.

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Step 3

Select Cancel (or decline if the appointment is not yet confirmed).

Step 4

Choose a reason and add notes.

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You are instantly notified that the appointment has been canceled or declined.

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Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

We’re ready to help via call, email or