Can I cancel/delete my account?

As a seller, your account is tied to your listing(s). Once your listing agent removes or archives the listing, It will disappear from your list. 

As a buyer, your account is tied to the tour that your agent sets up for you. Once the tour is complete, it will exist in the Past Tours section for a few days and then vanish. 

In both of these instances, your account information is NOT Shared with any other parties. Only the agent you are working with can see these details. 

In order to cancel your account, please contact the agent and ask them to remove your information from the listing or tour. Once complete, you can remove the app, or keep it installed for future appointments. You can provide the new agent you work with, the same email address you used to sign up. Remember, your account with ShowingTime is provided FREE of charge.  

General FAQ's

  1. Who is ShowingTime?
  2. How can I find out more information about your company?
  3. Where is my property?
  4. Does ShowingTime have a support team?
  5. As a seller, what do I need to do?
  6. Why is more than one Realtor in my home at a time?
  7. What if I have more than one home for sale?
  8. Can I share these appointments with a family member?
  9. Can I register for service with a cell phone number?
  10. Can I communicate with my agent through the app?
  11. When I select the button to download the app it's not taking me anywhere. What do I do now?
  12. I'm being asked which app I want to manage the link with. Which do I choose?
  13. Can I login/sign-in/authenticate into more than one device?
  14. What phones are able to support the ShowingTime mobile app?
  15. Can I use the app on an iPad or Android Tablet?
  16. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?
  17. What are the differences between the mobile app and the mobile website?
  18. Does it cost anything to use My Home and what are the benefits to using it?
  19. Can you explain why you need certain permissions?
  20. How do I log out of the app?
  21. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?
  22. How can I contact my agent?
  23. How do I login?
  24. Can I use this app on my computer?
  25. How do I see my listing's history?
  26. What if I need to prevent showings for an hour?
  27. Email Troubleshooting
  28. Help: I can't access ShowingTime!
  29. How can I remedy issues with the Mozilla Firefox Web browser?
  30. How can I remedy issues with Internet Explorer?
  31. How can I remedy issues with the Safari Web browser?
  32. How can I remedy issues with the Google Chrome Web browser?
  33. When a showing is requested, does the agent see my information?
  34. Agent Question: How can I enable my Sellers for My Home by ShowingTime?
  35. How come the status of my listing is different than the Multiple Listing Service?
  36. What if I am selling one home and buying another?
  37. Does My Home work on tablets?
  38. How can I change my email address?
  39. How come I don't receive text (SMS) messages after 10 pm?
  40. What if i see my old listing?
  41. I see an appointment that is marked declined, but I didn't decline it, what is going on?
  42. What if I forgot my username?
  43. Can I communicate with the requesting agents?
  44. Can I cancel/delete my account?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

We’re ready to help via call, email or