All articles

← Knowledge Base

  1. Agent Question: How can I enable my Sellers for My Home by ShowingTime?

  2. As a Buyer, what do I need to do?

  3. As a seller, what do I need to do?

  4. Can agents schedule appointments at the same time as another showing?

  5. Can I add a second number that can also get notifications?

  6. Can I add my own listing?

  7. Can I add Points of Interest?

  8. Can I block off/restrict times when I know I will be unavailable for showings?

  9. Can I cancel an appointment?

  10. Can I cancel/delete my account?

  11. Can I change my username and/or password?

  12. Can I change the listing address or details of my listing?

  13. Can I choose how I am notified of feedback responses?

  14. Can I communicate with my agent through the app?

  15. Can I communicate with the requesting agents?

  16. Can I Contact my Showing Agent?

  17. Can I link appointments to my calendar?

  18. Can I login/sign-in/authenticate into more than one device?

  19. Can I offer multiple times that are available for showings when rescheduling?

  20. Can I post an open house?

  21. Can I register for service with a cell phone number?

  22. Can I remove/delete past showings?

  23. Can I reschedule appointments?

  24. Can I respond to the Feedback?

  25. Can I schedule my own Showings?

  26. Can I see all appointments in a Calendar format or Calendar view?

  27. Can I see my Tours?

  28. Can I see upcoming showings?

  29. Can I share these appointments with a family member?

  30. Can I upload a photo of my house?

  31. Can I use My Home to sell my own listing?

  32. Can I use the app on an iPad or Android Tablet?

  33. Can I use this app on my computer?

  34. Can more than one person get feedback?

  35. Can my agent update my contact information?

  36. Can my family get notifications?

  37. Can my family have accounts?

  38. Can occupants/tenants receive notifications?

  39. Can you explain why you need certain permissions?

  40. Do I already have an account?

  41. Do I need to purchase anything to use My Home?

  42. Does it cost anything to use My Home and what are the benefits to using it?

  43. Does My Home work on tablets?

  44. Does ShowingTime have a support team?

  45. Does the showing really take two hours?

  46. Email Troubleshooting

  47. Getting started with ShowingTime as a home owner

  48. Help, I don't know my username

  49. Help, I stopped receiving text messages on my phone.

  50. Help: I am no longer receiving notifications for showings on my listing

  51. Help: I can't access ShowingTime!

  52. How can I change my email address?

  53. How can I confirm an appointment?

  54. How can I contact my agent?

  55. How can I download My Home?

  56. How can I find out more information about your company?

  57. How can I get more feedback from showings?

  58. How can I prevent no-shows?

  59. How can I remedy issues with Internet Explorer?

  60. How can I remedy issues with the Google Chrome Web browser?

  61. How can I remedy issues with the Mozilla Firefox Web browser?

  62. How can I remedy issues with the Safari Web browser?

  63. How can I remove an old listing?

  64. How can I troubleshoot browser issues?

  65. How come I don't receive text (SMS) messages after 10 pm?

  66. How come my listing is not showing up when I log in?

  67. How come the status of my listing is different than the Multiple Listing Service?

  68. How did the Showing go?

  69. How do I clear notifications from the notification center?

  70. How do I link (or synchronize) appointments to my calendar?

  71. How do I log out of the app?

  72. How do I login?

  73. How do I see my listing's history?

  74. How do I set up my listing notifications?

  75. How will I know if an appointment was rescheduled?

  76. I cannot create an account because it says my email address is already connected to one

  77. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?

  78. I dont have any other instructions in my email.

  79. I see an appointment that is marked declined, but I didn't decline it, what is going on?

  80. I'm being asked which app I want to manage the link with. Which do I choose?

  81. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?

  82. Introduction to the My Home by ShowingTime Application

  83. Is feedback required?

  84. Is it possible to add a second text (SMS) number?

  85. Listing Activity Report

  86. My contact information isn't correct. How do I change it?

  87. QuickStart Guide

  88. Resources

  89. Some of these feedback questions are not helpful. What can I do?

  90. The "Manage this Listing" link isn't opening in the ShowingTime mobile app. What do I do?

  91. The Notification Center

  92. Welcome to My Home by ShowingTime

  93. What are agent inquiries?

  94. What are instructional views?

  95. What are the differences between the mobile app and the mobile website?

  96. What are the Showable hours?

  97. What do the symbols mean next to the appointment notifications.

  98. What does Propose Better Time mean?

  99. What does Push mean?

  100. What happens if I accidentally cancel a showing?

  101. What happens when the listing status changes?

  102. What if I am selling one home and buying another?

  103. What If I change agents?

  104. What If I don't see showings on my listing?

  105. What if I don't want feedback?

  106. What if I forget my password?

  107. What if I forget my username?

  108. What if I have more than one listing for sale?

  109. What if i need to add special notes per showing request?

  110. What if I need to prevent a showing from occurring at a certain time?

  111. What if I need to prevent showings for an hour?

  112. What if I receive multiple copies of notifications?

  113. What if i see my old listing?

  114. What if I would like to have a phone call when a showing is planned?

  115. What If my agent already set up my account?

  116. What if my home is not connected to my account?

  117. What if my home is re-listed or refreshed?

  118. What If my spouse gets notifications and I do not?

  119. What is an agent preview?

  120. What is an appraisal?

  121. What is an Inspection?

  122. What is an SMS?

  123. What is the feedback rating scale?

  124. What is the Listing Snapshot?

  125. What phones are able to support the My Home mobile app?

  126. What types of notifications can I receive?

  127. When a showing is requested, does the agent see my information?

  128. When I select the button to download the app it's not taking me anywhere. What do I do now?

  129. When is the showing over?

  130. Where are my Past Showings?

  131. Where can I see my appointments?

  132. Where is my feedback?

  133. Where is my listing?

  134. Which App do I need?

  135. Who is ShowingTime?

  136. Who is the showing agent?

  137. Who sees my information?

  138. Why can't I confirm an appointment?

  139. Why did I get a request for a showing 5 minutes before the start time?

  140. Why do appointments automatically confirm?

  141. Why do I get the message that my email address is not correct?

  142. Why do I not get a text (SMS) right away?

  143. Why do I see Price Change entries in the activity list?

  144. Why do I see so many "showings"?

  145. Why do you not display the Showing Agent's information?

  146. Why do you send me texts from multiple numbers?

  147. Why is more than one Realtor in my home at a time?

  148. Will I be notified when a showing is scheduled?

  149. Will I need to sync my calendar again for new appointments?

Feedback and Knowledge Base

(thinking…)
Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com