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  1. Agent Question: How can I enable my Sellers for My Home by ShowingTime?

  2. As a Buyer, what do I need to do?

  3. As a seller, what do I need to do?

  4. Can agents schedule appointments at the same time as another showing?

  5. Can I add a second number that can also get notifications?

  6. Can I add my own listing?

  7. Can I block off/restrict times when I know I will be unavailable for showings?

  8. Can I cancel an appointment?

  9. Can I cancel/delete my account?

  10. Can I change my username and/or password?

  11. Can I change the listing address or details of my listing?

  12. Can I choose how I am notified of feedback responses?

  13. Can I communicate with my agent through the app?

  14. Can I communicate with the requesting agents?

  15. Can I Contact my Showing Agent?

  16. Can I login/sign-in/authenticate into more than one device?

  17. Can I post an open house?

  18. Can I register for service with a cell phone number?

  19. Can I remove/delete past showings?

  20. Can I reschedule appointments?

  21. Can I respond to the Feedback?

  22. Can I schedule my own Showings?

  23. Can I see all appointments in a Calendar format?

  24. Can I see my Tours?

  25. Can I see upcoming showings?

  26. Can I share these appointments with a family member?

  27. Can I upload a photo of my house?

  28. Can I use My Home to sell my own listing?

  29. Can I use the app on an iPad or Android Tablet?

  30. Can I use this app on my computer?

  31. Can more than one person get feedback?

  32. Can my agent update my contact information?

  33. Can my family get notifications?

  34. Can my family have accounts?

  35. Can occupants/tenants receive notifications?

  36. Can you explain why you need certain permissions?

  37. Do I already have an account?

  38. Does it cost anything to use My Home and what are the benefits to using it?

  39. Does My Home work on tablets?

  40. Does ShowingTime have a support team?

  41. Does the showing really take two hours?

  42. Email Troubleshooting

  43. Getting started with ShowingTime as a home owner

  44. Help, I don't know my username

  45. Help, I stopped receiving text messages on my phone.

  46. Help: I am no longer receiving notifications for showings on my listing

  47. Help: I can't access ShowingTime!

  48. How can I change my email address?

  49. How can I confirm an appointment?

  50. How can I contact my agent?

  51. How can I download My Home?

  52. How can I find out more information about your company?

  53. How can I get more feedback from showings?

  54. How can I prevent no-shows?

  55. How can I remedy issues with Internet Explorer?

  56. How can I remedy issues with the Google Chrome Web browser?

  57. How can I remedy issues with the Mozilla Firefox Web browser?

  58. How can I remedy issues with the Safari Web browser?

  59. How can I remove an old listing?

  60. How can I troubleshoot browser issues?

  61. How come I don't receive text (SMS) messages after 10 pm?

  62. How come the status of my listing is different than the Multiple Listing Service?

  63. How do I clear notifications from the notification center?

  64. How do I link (or synchronize) appointments to my calendar?

  65. How do I log out of the app?

  66. How do I login?

  67. How do I see my listing's history?

  68. How do I set up my listing notifications?

  69. How will I know if an appointment was rescheduled?

  70. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?

  71. I dont have any other instructions in my email.

  72. I see an appointment that is marked declined, but I didn't decline it, what is going on?

  73. I'm being asked which app I want to manage the link with. Which do I choose?

  74. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?

  75. Introduction to the My Home by ShowingTime Application

  76. Is feedback required?

  77. Is it possible to add a second text (SMS) number?

  78. Listing Activity Report

  79. My contact information isn't correct. How do I change it?

  80. QuickStart Guide

  81. Resources

  82. Some of these feedback questions are not helpful. What can I do?

  83. The "Manage this Listing" link isn't opening in the ShowingTime mobile app. What do I do?

  84. The Notification Center

  85. Welcome to My Home by ShowingTime

  86. What are agent inquiries?

  87. What are instructional views?

  88. What are the differences between the mobile app and the mobile website?

  89. What do the symbols mean next to the appointment notifications.

  90. What does Propose Better Time mean?

  91. What does Push mean?

  92. What happens if I accidentally cancel a showing?

  93. What happens when the listing status changes?

  94. What if I am selling one home and buying another?

  95. What If I change agents?

  96. What if I don't want feedback?

  97. What if I forget my password?

  98. What if I forgot my username?

  99. What if I have more than one home for sale?

  100. What if i need to add special notes per showing request?

  101. What if I need to prevent a showing from occurring at a certain time?

  102. What if I need to prevent showings for an hour?

  103. What if i see my old listing?

  104. What If my agent already set up my account?

  105. What if my home is not connected to my account?

  106. What if my home is re-listed or refreshed?

  107. What is an agent preview?

  108. What is an appraisal?

  109. What is an Inspection?

  110. What is SMS?

  111. What is the feedback rating scale?

  112. What is the Listing Snapshot?

  113. What phones are able to support the ShowingTime mobile app?

  114. What types of notifications can I receive?

  115. When a showing is requested, does the agent see my information?

  116. When I select the button to download the app it's not taking me anywhere. What do I do now?

  117. When is the showing over?

  118. Where is my feedback?

  119. Where is my property?

  120. Which App do I need?

  121. Who is ShowingTime?

  122. Who is the showing agent?

  123. Who sees my information?

  124. Why can't I confirm an appointment?

  125. Why did I get a request for a showing 5 minutes before the start time?

  126. Why do I get the message that my email address is not correct?

  127. Why do I see Price Change entries in the activity list?

  128. Why do I see so many "showings"?

  129. Why do you not display the Showing Agent's information?

  130. Why is more than one Realtor in my home at a time?

  131. Will I be notified when a showing is scheduled?

  132. Will I need to sync my calendar again for new appointments?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or