FAQ's
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Who is ShowingTime?
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How can I find out more information about your company?
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How come my listing is not showing up when I log in?
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Does ShowingTime have a support team?
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As a seller, what do I need to do?
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Why can't I change some settings?
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Why is more than one Realtor in my home at a time?
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What if I have more than one listing for sale?
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Can I share these appointments with a family member?
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Can I register for service with a cell phone number?
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Can I communicate with my agent through the app?
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When I select the button to download the app it's not taking me anywhere. What do I do now?
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I'm being asked which app I want to manage the link with. Which do I choose?
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Can I login/sign-in/authenticate into more than one device?
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What phones are able to support the My Home mobile app?
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Can I use the app on an iPad or Android Tablet?
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I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?
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What are the differences between the mobile app and the mobile website?
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Does it cost anything to use My Home and what are the benefits to using it?
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Can you explain why you need certain permissions?
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How do I log out of the app?
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If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?
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How can I contact my agent?
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How do I login?
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Can I use this app on my computer?
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How do I see my listing's activity and showing history?
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What if I need to prevent showings for an hour?
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Email Troubleshooting
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Help: I can't access ShowingTime!
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How can I remedy issues with the Mozilla Firefox Web browser?
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How can I remedy issues with Internet Explorer?
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How can I remedy issues with the Safari Web browser?
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How can I remedy issues with the Google Chrome Web browser?
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When a showing is requested, does the agent see my information?
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Agent Question: How can I enable my Sellers for My Home by ShowingTime?
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How come the status of my listing is different than the Multiple Listing Service?
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What if I am selling one home and buying another?
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Does My Home work on tablets?
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How can I change my email address?
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How come I don't receive text (SMS) messages after 10 pm?
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What if i see my old listing?
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I see an appointment that is marked declined, but I didn't decline it, what is going on?
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What if I forget my username?
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Can I communicate with the buyer's agent?
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Can I cancel/delete my account?
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Can I use My Home to sell my own listing?
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Can I schedule my own Showings?
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Why do you not display the Buyer's Agent's information?
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Why do I see Price Change entries in the activity list?
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How do I install My Home by ShowingTime?
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What are the Showable hours?
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Can I link appointments to my calendar?
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Where can I see my appointments?
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What if I would like to have a phone call when a showing is planned?
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Can I offer multiple times that are available for showings when rescheduling?
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What If I don't see showings on my listing?
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How did the showing go?
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Why do appointments automatically confirm?
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Do I need to purchase anything to use My Home?
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Where is my listing?
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Can you add my listing to my account?
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When I log in, I do not see my listing. What do I do next?
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I have not received the setup email. What do I do?
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My username was not found. What do I do next?
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Should I update to the latest version of the app?
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Why do I get a phone call about showings around 8 am?
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Why do I get multiple notifications about the same appointment?
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Can I see a photo gallery of my home?
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What if I only want emails or text messages when showings are confirmed?
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What If I see an error in the app when I have a home for sale?
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As another owner, what if I want to confirm or deny showings?
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Who Can View the Feedback on my Listing?
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Is my username the same as my email address?
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What are some reasons I can select when I cancel?