FAQ's ← Knowledge Base Who is ShowingTime? How can I find out more information about your company? How come my listing is not showing up when I log in? Does ShowingTime have a support team? As a seller, what do I need to do? Why can't I change some settings? Why is more than one Realtor in my home at a time? What if I have more than one listing for sale? Can I share these appointments with a family member? Can I register for service with a cell phone number? Can I communicate with my agent through the app? When I select the button to download the app it's not taking me anywhere. What do I do now? I'm being asked which app I want to manage the link with. Which do I choose? Can I login/sign-in/authenticate into more than one device? What phones are able to support the My Home mobile app? Can I use the app on an iPad or Android Tablet? I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead? What are the differences between the mobile app and the mobile website? Does it cost anything to use My Home and what are the benefits to using it? Can you explain why you need certain permissions? How do I log out of the app? If I lose my device, how can I be assured that sensitive information isn't seen by a lurker? How can I contact my agent? How do I login? Can I use this app on my computer? How do I see my listing's history? What if I need to prevent showings for an hour? Email Troubleshooting Help: I can't access ShowingTime! How can I remedy issues with the Mozilla Firefox Web browser? How can I remedy issues with Internet Explorer? How can I remedy issues with the Safari Web browser? How can I remedy issues with the Google Chrome Web browser? When a showing is requested, does the agent see my information? Agent Question: How can I enable my Sellers for My Home by ShowingTime? How come the status of my listing is different than the Multiple Listing Service? What if I am selling one home and buying another? Does My Home work on tablets? How can I change my email address? How come I don't receive text (SMS) messages after 10 pm? What if i see my old listing? I see an appointment that is marked declined, but I didn't decline it, what is going on? What if I forget my username? Can I communicate with the buyer's agent? Can I cancel/delete my account? Can I use My Home to sell my own listing? Can I schedule my own Showings? Why do you not display the Buyer's Agent's information? Why do I see Price Change entries in the activity list? How do I install My Home by ShowingTime? What are the Showable hours? Can I link appointments to my calendar? Where can I see my appointments? What if I would like to have a phone call when a showing is planned? Can I offer multiple times that are available for showings when rescheduling? What If I don't see showings on my listing? How did the showing go? Why do appointments automatically confirm? Do I need to purchase anything to use My Home? Where is my listing? Can you add my listing to my account? When I log in, I do not see my listing. What do I do next? I have not received the setup email. What do I do? My username was not found. What do I do next? Should I update to the latest version of the app? Why do I get a phone call about showings around 8 am? Why do I get multiple notifications about the same appointment? Can I see a photo gallery of my home? What if I only want emails or text messages when showings are confirmed? What If I see an error in the app when I have a home for sale? As another owner, what if I want to confirm or deny showings?